Security Bulletin
Vishing Alert: July 23, 2008
| Vishing: The telephone equivalent of phishing. Vishing is the act of using the telephone in an attempt to scam the user into surrendering private information that will be used for identity theft. The scammer usually pretends to be a legitimate business, and fools the victim into thinking he or she will profit. |
Several credit unions have reported that it's members and non-members are receiving calls to their home and cell phone claiming to be from their credit union. The message states that their credit card or debit card has been deactivated and to call back. Those calling the number heard an automated message and members were asked to press 1 to activate their card. After pressing 1 the recording asks the member to enter their 16 digit credit card or debit card number, then their expiration date and finally the pin number. Do not follow through with this message. The phone number on the caller ID is 515-414-2686.
While the attack is not targeted specifically to USA Federal CU members, you may receive one of these text messages.
If you are a member and feel you have been a victim of this attack, please contact USa Federal immediately through our 24-Hour Contact Center.
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| 24-Hour Contact Center |
Available 24 hours a day, 7 days a week |
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Toll Free (within the U.S.)
(800) 220-1USA (1872)
Local and Outside the U.S.
(858) 831-8100 |
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| Report a Suspicious Email |
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Suspicious Email |
Remember:
Members should never give or send sensitive information such as passwords, credit card numbers, social security numbers, secret words, or PINs in an email or submit it through a web site or through a automated phone number or through text messaging. In addition, members should never click directly on links in an email that requests sensitive information, even if they recognize and trust the address. These links can redirect you to a fake -- though very real looking -- Web site.
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Never provide personal or account information in response to any unsolicited request (by email or by phone). |
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Beware of any unsolicited email that threatens to close or suspend your account(s) or online account access. |
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Beware of any unsolicited email that requests you provide personal account information that USA Federal should already know. |
If you are unsure if any message you receive is legitimate (email, phone call, etc.), please contact USA Federal directly for verification. Visit the Member Safety section to learn more on how to identify and avoid information security threats. |
